Privacy Policy

Last updated: July 2026

Welcome to MobiQ. We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, and safeguard your details when you visit our website or sell devices through our service.

1. Information We Collect

When you use MobiQ to obtain a quote or book a device pickup, we collect personal information necessary to facilitate the transaction. This includes:

Personal Identity Details: Full name and Government ID details (verified during doorstep inspection).
Contact Information: Phone number, secondary phone number, and email address.
Location & Address Details: Your physical address where the doorstep evaluation and device pickup will take place.
Device Details: Device brand, model, specifications, and condition reports.

2. How We Use Your Information

We process your information to fulfill our service agreements, specifically to:

Generate fair pricing quotes for your smartphones.
Schedule and complete doorstep inspections and pickups.
Execute instant payments securely via UPI or Bank Transfer.
Maintain customer accounts and provide support.

3. Data Security and Sanitization

Your data security is our top priority. We implement robust physical, technical, and administrative controls to prevent unauthorized access.

Crucial Note on Device Data: Before handing your mobile phone over to our pickup representative, we mandate that you perform a complete factory reset. After collection, our technical processing team performs secure software sanitization on every device to ensure no remaining personal files or data can ever be recovered.

4. Sharing Your Data

We do not sell, trade, or rent your personal identification information to third parties. We may share data only with trusted partners and third-party logistics agents strictly to complete doorstep pickup services.

5. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us at info@themobbiq.com.